JOB POSTING

OUTREACH COORDINATOR

Department: Harm Reduction Services
Reports to: Harm Reduction Services Manager
Location: Syracuse Office
Schedule: Full time in office, with occasional evenings and weekends for meetings, workshops, outreach, and events.
Hours per Week: 35
FLSA Status: Non-Exempt
Salary Range: $23.00 – $25.00 hourly

Your impact

You will coordinate outreach and service delivery for ACR Health’s Syringe Exchange Program (SEP), providing low-barrier, trauma-informed, and participant-centered harm reduction services to people who use drugs. Through community outreach, sterile syringe access, overdose prevention education, naloxone distribution, safer-use supplies, referrals, and follow-up, you will help reduce infectious disease transmission and overdose risk while connecting participants to healthcare, substance use treatment, MOUD, and other supportive services. Because this position is supported by Syringe Exchange Program funding, timely documentation, accurate data entry, responsible supply management, and compliance with program, confidentiality, and reporting requirements are essential.

How you will work

The Outreach Coordinator works under general supervision and exercises independent judgment within established agency and Syringe Exchange Program policies. This role requires confidentiality, dependable follow-through, accurate recordkeeping, coordination of office-based, mobile, and community-based outreach, and professional engagement with participants, coworkers, providers, and community partners. The coordinator helps ensure that SEP-funded services are accessible, culturally responsive, stigma-free, and delivered consistently across the assigned service area.

What you bring

Education and experience

• At least two years of experience in a social service, healthcare, harm reduction, public health, or community-based setting providing direct services to people who use drugs and other diverse populations, including people of color, LGBTQI+ individuals, people with behavioral health needs, and people experiencing homelessness.
• Preferred: Experience with syringe services, overdose prevention, naloxone education and distribution, street or mobile outreach, infectious disease prevention, referrals, or participant navigation. Relevant lived experience and community knowledge are welcomed and valued.

Skills that help you succeed

• Demonstrated knowledge and acceptance of harm reduction principles, syringe services, overdose prevention, and health equity.
• Ability to provide stigma-free, nonjudgmental, trauma-informed, and culturally responsive services to people who use drugs.
• Strong outreach, engagement, communication, coordination, and referral skills, including the ability to build trust with participants and community partners.
• Ability to maintain accurate, objective, confidential, and timely participant, service, inventory, outreach, and referral records.
• Ability to learn and work effectively in AIRS and other approved systems, including accurate data entry, service documentation, outcome tracking, and correction of data-quality issues.
• Strong organizational and time-management skills, with the ability to coordinate multiple outreach locations, schedules, supplies, documentation, and reporting deadlines.
• Ability to work independently and collaboratively, maintain professional boundaries, exercise sound judgment, and promptly communicate emerging participant, safety, supply, vehicle, or program concerns.
• Knowledge of and respect for communities affected by HIV/AIDS, hepatitis C, substance use, overdose, homelessness, behavioral health needs, and LGBTQ+ health inequities, with commitment to ACR Health’s mission and values.

Additional requirements

• Ability to work occasional evenings and weekends and travel throughout the assigned service area for mobile services, outreach, meetings, training, and community events.
• Ability to transport, organize, distribute, and account for approved harm reduction supplies and outreach materials in accordance with program procedures.
• Valid New York State driver’s license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport (personal vehicle ownership is not required, but consistent access is necessary).

What you do

• Maintain confidentiality in accordance with Article 27-F, HIPAA, ACR Health policies and procedures, Syringe Exchange Program requirements, and other applicable regulations; safeguard participant and agency information.
• Coordinate SEP outreach and engagement activities across rural areas of Cayuga, Oswego, and Oneida Counties, including office-based, mobile, and community-based services.
• Provide low-barrier access to sterile syringes, safer-use supplies, sharps containers, overdose prevention materials, naloxone, and approved harm reduction education in accordance with program protocols.
• Educate participants about safer injection and safer use practices, overdose recognition and response, naloxone administration, infectious disease prevention, wound care, and appropriate disposal of used syringes.
• Assist with SEP mobile service delivery in Oswego, including Ride About and special arrangements, and help maintain dependable outreach schedules and continuity of services.
• Engage participants using trauma-informed, culturally responsive, and nonjudgmental practices; assess immediate needs and provide warm referrals to healthcare, HIV and hepatitis C testing, behavioral health services, MOUD, substance use treatment, housing, benefits, and other supportive services.
• Support initiatives that expand access to overdose prevention and other evidence-based harm reduction services, including drug checking when authorized by the program.
• Supervise SEP Outreach Specialists and support staff as assigned, including coordinating schedules, reinforcing program procedures, and communicating service-delivery concerns to management.
• Track, store, transport, and distribute SEP supplies responsibly; monitor inventory, reconcile distribution records, and report supply needs, discrepancies, or losses promptly.
• Enter participant contacts, services, referrals, outcomes, and outreach activities accurately and within required timelines in the AIDS Institute Reporting System (AIRS) and any other designated system.
• Maintain complete, objective, confidential, and audit-ready participant and service records; review work for accuracy and correct missing, inconsistent, or incomplete information promptly.
• Track SEP-funded activities, service utilization, participant demographics, referrals, supply distribution, outreach contacts, and other required performance measures; prepare accurate monthly, quarterly, annual, and ad hoc reports by established deadlines.
• Establish and maintain effective relationships with community organizations, healthcare providers, treatment programs, local agencies, and other partners that support participant access and program outreach.
• Participate in program meetings, quality-improvement activities, grant monitoring, community education, required training, and at least 24 hours of curriculum-based professional development annually.
• Maintain agency equipment and vehicles responsibly, complete basic safety checks, and promptly report maintenance or safety concerns.
• Represent ACR Health and the Syringe Exchange Program respectfully and professionally in all participant, community, partner, and agency interactions.
• Perform other duties as assigned by the Harm Reduction Services Manager, Director of Prevention & Harm Reduction Services, Chief Program Officer, or Chief Executive Officer.

Benefits that support you.

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and holiday pay.
• Life insurance.
• 403(b) retirement savings plan with agency contributions.
• Employee Assistance Program (EAP).

Turn your experience into meaningful community change.

At ACR Health, we are committed to building a workplace where diversity, equity, inclusion, and belonging are not only valued but celebrated. As an Equal Opportunity Employer, we welcome applicants from all backgrounds, identities, and lived experiences. We particularly value lived experience and community knowledge related to substance use, recovery, housing instability, justice-system involvement, HIV, and the communities we serve, recognizing these perspectives as strengths that enrich our work and mission.

Ready to make a difference?

Please submit your résumé to recruitment@acrhealth.org.

Disclaimer: This job description provides an overview of primary duties and responsibilities. It is not exhaustive; additional consistent tasks may be assigned.