Housing Coordinator II

Job Title: Housing Coordinator II
Dept: Health Homes Supportive Housing (HHSH)
Reports To: Health Homes Program Manager

Apply & Submit Resume: recruitment@acrhealth.org

Join Our Team
ACR Health is seeking a compassionate, organized, and motivated Housing Coordinator II to oversee the daily operations of our Health Home Supportive Housing (HHSH) program. This role is ideal for someone who is passionate about helping individuals and families facing housing instability while supporting positive health outcomes for people living with chronic illnesses.

As a Housing Coordinator II, you will provide program leadership, support staff development, foster relationships with community partners and landlords, and help individuals and families access and maintain stable housing. Your work will directly support ACR Health’s mission of improving health outcomes and strengthening our communities.

What You’ll Do:
Responsibilities include, but are not limited to:
Program Leadership & Oversight
• Provide oversight of the HHSH program to ensure services align with agency policies, mission, and contract requirements.
• Supervise, support, and provide guidance to program staff.
• Assist with staff training, performance management, and professional development.
• Ensure compliance with agency policies and applicable regulations, including HIPAA, Article 27-F, and related confidentiality requirements.
• Client & Housing Services
Client & Housing Services
• Conduct and oversee Housing Risk Assessments, Housing Inspections, and other required assessments.
• Assist clients in obtaining and maintaining safe, stable, and affordable housing.
• Coordinate referrals, applications, housing resources, and supportive services.
• Provide crisis intervention and problem-solving support for clients and staff.
• Complete required documentation related to service delivery, home visits, case conferences, and other client contacts.
Community Partnerships & Advocacy
• Develop and maintain relationships with landlords, property managers, community organizations, and service providers.
• Advocate for clients and assist with resolving housing-related challenges.
• Collaborate with internal and external partners to enhance service delivery and housing outcomes.
• Represent ACR Health at community meetings, conferences, and professional networking opportunities.
Compliance, Data & Reporting
• Monitor program outcomes and performance measures.
• Ensure client records, reports, and statistical data are completed accurately and timely.
• Maintain knowledge of housing regulations, assistance programs, and best practices.
• Assist with grant reporting, funding applications, and other program sustainability efforts.
• Facilitate staff meetings, case conferences, and multidisciplinary discussions.

What We’re Looking For:
Minimum Qualifications
Education
• Bachelor’s degree in social work, Public Health, Human Services, or a related field preferred.
• Equivalent combinations of education and experience will be considered.
Experience
• At least two years of experience in HIV/AIDS services, behavioral health, substance use services, housing support, or other chronic illness-related programs preferred.
• Previous supervisory experience and experience working with complex populations strongly preferred.
Other Requirements
• Valid New York State driver’s license.
• Reliable access to an insured vehicle that meets DMV requirements for work-related travel.
• Ability to travel throughout ACR Health’s service area as needed.
Skills and Competencies
• Ability to develop partnerships and foster collaboration among landlords, housing providers, healthcare professionals, and community stakeholders.
• Ability to build and maintain positive relationships with clients, landlords, community agencies, and funding partners.
• Ability to provide leadership, coaching, and support to program staff.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to analyze program data, monitor outcomes, and ensure compliance with contractual requirements.
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• Experience coordinating services and collaborating with multidisciplinary teams.
• Proficiency in Microsoft Office Suite and electronic recordkeeping systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Ability to develop partnerships and foster collaboration among landlords, housing providers, healthcare professionals, and community stakeholders.
• Ability to build and maintain positive relationships with clients, landlords, community agencies, and funding partners.
• Ability to provide leadership, coaching, and support to program staff.
• Experience coordinating services and collaborating with multidisciplinary teams.
• Ability to analyze program data, monitor outcomes, and ensure compliance with contractual requirements.
• Knowledge of housing resources, community services, and barriers impacting individuals experiencing housing instability.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive situations professionally.
• Adaptability and the ability to effectively manage changing priorities and competing demands.
• Commitment to ACR Health’s mission, vision, and values, including respect and sensitivity toward individuals living with HIV/AIDS, chronic illness, and members of the LGBTQ+ community.

Why Join ACR Health?
We value our employees and offer a competitive compensation and benefits package, including:
• Competitive hourly wage: $30.20 – $31.25 per hour
• Comprehensive medical, dental, and vision insurance
• Generous paid time off and paid holidays
• Life insurance
• 403(b) retirement plan with agency contributions
• Employee Assistance Program (EAP)

Join Our Mission
At ACR Health, every employee contributes to improving the health and well-being of the communities we serve. If you’re a hands-on professional who enjoys solving problems, takes pride in maintaining quality facilities, and wants to make a meaningful impact, we’d love to hear from you.
Apply today and become part of a team committed to making a difference throughout Central New York.