Health Homes Program Manager

Job Title:  Health Homes Program Manager
Dept:  Family, Education & Support Services
Reports to:  Director of Family, Education & Support Services
Salary Range:  $2,884.62 – $3,173.08 Biweekly.

Location: Syracuse.

Note: This position can be held at any ACR Health location.

Apply: Submit resume to: recruitment@acrhealth.org

Position Summary: The Health Homes Program Manager leads the agency’s Medicaid Health Homes Care Management, Health Homes Supportive Housing, and 1115 Waiver services. This role is responsible for staff supervision, program quality oversight, Medicaid billing compliance, and fiscal management. The position ensures adherence to regulatory and program requirements while supporting service integration, client outcomes, and continuity of care across all programs. This position requires travel to all ACR Health facilities across a 9-county region.

Authority and Independence: The Health Homes Program Manager works under general supervision and exercises independent judgment within established policies and program requirements. The role requires maintaining confidentiality, supervising assigned staff, conducting assessments and home inspections, advocating with landlords, managing service plans, supporting crisis intervention, and applying cultural sensitivity in all interactions.

Minimum Qualifications

Education and Experience

• Licensed healthcare professional (RN) with prior experience in a behavioral health setting; OR a master’s-level professional (LMSW) with two (2) years of supervisory experience in a behavioral health setting; OR a qualifying bachelor’s degree with one (1) year of nonprofit administration experience and four (4) years of experience working with eligible populations.
• Prior experience managing staff, providing supervision, conducting performance management activities, and supporting employee development are required.
• Experience developing, monitoring, and managing program budgets and Medicaid billing, including reviewing and approving expenses, performing subsidy calculations, conducting inspections, managing income documentation, and related fiscal documentation, is preferred.
• Ability to work with diverse populations and a strong commitment to cultural humility.
• Ability to move fluidly through systems, with strong expertise in data reporting, Medicaid billing, and tracking mechanisms within electronic systems and databases.
• Excellent communication, organizational, and time management skills.
• Sensitivity to HIV, chronic illness, LGBTQ+, and substance use issues, and a strong commitment to the mission, vision, and values of ACR Health, are essential.

Skills and Competencies

• Cultural and linguistic competence, with the ability to provide stigma-free and non-judgmental services to marginalized populations (including individuals living with HIV and chronic illness).
• Strong communication and documentation skills, including adherence to case note standards, assessments, and service planning requirements.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, and web-based systems; experience with electronic health records (EHR) preferred.
• Demonstrated commitment to ACR Health’s mission, values, and HIPAA compliance standards.

Other Requirements

• Valid New York State driver’s license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport. Personal vehicle ownership is not required, but consistent access is necessary.
• Ability to work occasional evenings and weekends for meetings, training, workshops, outreach, and events.

Primary Responsibilities

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F HIV Confidentiality Law, 43 CFR, HIPAA, ACR Health policies and procedures, and other applicable regulations. Protect agency data in accordance with established confidentiality protocols and industry best practices.
• Supervise and support care management practices for all assigned Health Homes and Health Homes Plus team members, including Team Leads and the Intake and Referral Coordinator.
• Conduct performance evaluations, provide ongoing coaching and feedback, support corrective action processes, and promote staff development aligned with program and agency goals.
• Complete chart audits, billing attestations, quality reviews, and internal audits in collaboration with compliance staff, ensuring overall program quality within required timeframes.
• Review and approve billing submissions to ensure accuracy, compliance, and timeliness.
• Review core services submitted for billing on a weekly basis to ensure appropriate billing content and accurate client documentation.
• Maintain strong working knowledge of all regulatory requirements governing NYSDOH Health Home care management programs and related services.
• Collaborate daily with the Intake and Referral Coordinator to ensure alerts are reviewed and assigned for timely follow-up.
• Support staff in completing required workplan deliverables for Health Homes Supportive Housing, including coordination across care management teams.
• Supervise Health Homes Supportive Housing staff, including the Housing Coordinator, and complete routine oversight activities.
• Review and verify documentation for housing eligibility, homelessness status, community safety, subsidy calculations, inspections, and referral sources.
• Review and approve case closures, ensuring appropriate justification and complete documentation.
• Reduce barriers to care through advocacy and accurate documentation of service gaps.
• Maintain knowledge of community resources and service providers across medical, behavioral, social service, and legal systems.
• Provide direct client support when necessary, including crisis intervention and emergency coverage.
• Coordinate services with community providers, including hospitals, care workers, and discharge planners.
• Maintain accurate statistical reporting and complete all required monthly and program reports. Ensure billing review is completed at least semi-monthly.
• Participate in regional meetings, task forces, and workgroups as assigned.
• Track employee timecards, PTO requests, and mileage submissions.
• Collaborate with leadership and compliance teams to review and update policies and procedures.
• Represent the agency in Health Homes meetings, technical assistance sessions, billing meetings, and related committees.
• Attend all required training courses and complete a minimum of 40 hours of annual professional development.
• Perform other duties as directed by the Director of Family, Education & Support Services, Chief Program Officer, and/or Chief Executive Officer.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and holiday pay
• Life Insurance.
• 403(b) retirement savings plan with agency contributions.
• Employee Assistance Program (EAP)

FLSA Status: Exempt. Office  Hours per week:  35   Work Schedule:  Full Time in Office, occasional evenings and weekends may be required for meetings, workshops, outreach, and events.

Disclaimer: This job description provides an overview of primary duties and responsibilities. It is not exhaustive; additional consistent tasks may be assigned.