Support Services

ACR Health’s Support Services are designed to provide comprehensive, compassionate assistance to individuals and families facing chronic health conditions, including HIV/AIDS, mental health challenges, and substance use disorders. Our goal is to empower clients to achieve stability, independence, and improved health outcomes through personalized care and support.

Health Homes Care Management

ACR Health’s Health Homes Care Management program offers comprehensive, individualized support to Medicaid-eligible individuals living with chronic physical and behavioral health conditions. Our dedicated care managers collaborate closely with clients to coordinate medical, behavioral, and social services, aiming to improve health outcomes and enhance quality of life. By integrating a wide range of services, ACR Health’s Health Homes Care Management program strives to reduce hospitalizations, prevent emergency room visits, and support clients in achieving optimal health and independence.

Personalized Care Planning

Developing tailored care plans that address each client’s unique health needs and goals.

Medical and Behavioral Health Coordination

Facilitating access to primary care, mental health services, and substance use treatment.

Social Support Services

Assisting with housing stability, legal aid, financial benefits, nutrition education, and transportation to medical appointments.

Ongoing Monitoring and Support

Regularly reviewing and adjusting care plans to ensure they remain aligned with clients’ evolving needs.

For more information or to determine eligibility, please contact us at (315) 475-2430.

Housing Assistance

ACR Health helps clients access and maintain safe, stable, and affordable housing—because housing is healthcare. Our Housing Assistance Program supports people living with chronic conditions such as HIV/AIDS or substance use disorders by removing barriers to shelter and security.

For more information and eligibility requirements for housing programs please contact ACR Health by emailing supportservices@acrhealth.org or call 315-475-2430.

education services

ACR Health provides short term curricula-based one-on-one and group-based health education designed to reduce health risks, promote safer behaviors, and empower individuals to take control of their health. Education and risk reduction services are structured to enhance the knowledge base, health literacy, and self-efficacy of people living with HIV in accessing and maintaining HIV medical services and staying healthy. Services are trauma-informed, inclusive, and tailored to each individual’s needs.

Sessions with an emphasis on basic HIV-related knowledge, treatment education, health literacy (e.g., understanding blood work results and treatment regimens, self-advocacy with medical providers), building support systems, and transmission prevention.
Topics include HIV/STI prevention, treatment adherence, and healthy relationships
Risk-reduction planning and behavior change support
Connection to medical and mental health services
Post-employment follow-up and retention support

For more on Health Education Services, or to see if you meet the eligibility requirements, please contact 315.475.2430 or email supportservices@acrhealth.org.

Medical Transportation

Medical Transportation is for people living with HIV/AIDS who need help with transportation to get to medical and other services that help them maintain their health.

Medical Transportation can be used for qualifying apointments:

Medical
Pharmacy
Mental Health
Substance abuse treatment by a licensed provider
Treatment adherence services
Legal
Case/care management
Nutrition Education Program Entitlesments such as DSS/Social Services
Housing Retention Services

Transportation assistance may be in the form of taxi rides, bus passes, and gas cards.

Medical Transportation is a payer of last resort, all other sources of transportation must be tried and denied before a request is submitted to Medical Transportation.

For more on Medical Transportation Program, or to see if you meet the eligibility requirements, please contact 315-475-2430.

Nutrition Health Education

Nutrition Education is a service available for people living with HIV/AIDS who want to learn how the foods they eat will affect their overall health.

In the Nutrition Education program clients will learn in both individual and group settings about:

Basic health & nutrition
Food safety
Label reading
Chronic diseases
Budgeting
Meal preparation
Changing food habits/behaviors

For more information about the Nutrition Education program and eligibility requirements please contact ACR Health by emailing supportservices@acrhealth.org or call 315-475-2430.

Ryan white case management

ACR Health’s Case Management Services provide personalized, comprehensive support to individuals living with HIV/AIDS in navigating complex health and social challenges. Our dedicated care managers collaborate closely with clients to develop individualized care plans, ensuring access to essential services and fostering overall well-being.

Comprehensive Care Planning

Tailored strategies addressing medical, behavioral, and social needs.

Service Coordination

Linkages to primary care, mental health services, substance use treatment, housing assistance, and legal support.

Health Promotion

Education and resources to encourage healthy lifestyles and treatment adherence.

Transitional Support

Assistance during critical life changes, such as hospital discharges or housing transitions.

Family and Community Engagement

Involving support networks to enhance care outcomes. Our case management approach is holistic, client-centered, and culturally competent, ensuring that each individual receives respectful and effective support.

For more information or to determine eligibility, please visit our Health Homes Care Management page or contact us at (315) 475-2430.