Medicaid Program Assistant

Job Title:  Medicaid Program Assistant

Location:  Syracuse

Salary:  $20.25 – $22.00 Hourly

Classification: Non-Exempt. Thirty-five-hour (35.00) week; occasional evenings and weekends expected for meetings, workshops, and seminars.

Position Summary: The Medicaid Program Assistant is responsible to support the efforts of Medicaid funded staff at the agency, including Social Care Network (SCN) activities for Health-Related Social Needs (HRSN) navigation services, Social Determinants of Health (SDOH) screenings, and direct assistance to Health Homes and Medicaid eligible individuals who are established in ACR Health’s programs. The Medicaid Program Assistant communicates and collaborates with Health Homes & SCN team members, as well as other providers. The position requires a highly motivated professional who is a team player and embodies the organization’s culture of support for clients and community, as well as believing in everyone’s right to care. This role requires strong organizational skills, attention to detail, exceptional customer service, and the ability to work collaboratively with team members in an organized manner.

Apply:  recruitment@acrhealth.org

Qualifications:

• Associates degree and a minimum of two years’ experience in health or human services OR an equivalent combination of education and experience.
• At least one year of work experience with individuals who have substance use and/or mental health diagnoses, people living with HIV and/or Hepatitis C, LGBTQ+ community members, or individuals with other chronic illnesses (diabetes, asthma, chronic pain, COPD, etc.) that require extensive management and care coordination.
• Ability to pass the Medicaid Exclusion Check database.
• Instinctive capability to foster an inclusive, collaborative work environment.
• Ability to work with diverse populations, both clients and colleagues.
• Sensitivity to HIV, chronic illness, LGBTQ+ community, ham reduction as public health, and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Strong ability to quickly build relationships with ambulatory and hospital staff, patients, caregivers and other key stake holders.
• Excellent organizational and time management skills.

• Excellent verbal, written and interpersonal skills.
• Proficiency with Microsoft Suite programs (Outlook, Calendar, Word, Excel, Teams, Forms, etc.) and ability to learn new software as needed.
• Ability to learn new cloud-based software platforms and complete timely data entry.

• Must possess a valid NYS driver’s license and automobile insurance, have a satisfactory driving record, and have access to a reliable vehicle that enables fulfillment of the positions travel requirements.

 

• Primary Responsibilities:

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, 42 CFR Part 2, and HIPAA.
• Protect agency data in accordance with all confidentiality procedures and protocols.
• Observe and abide by all relevant ACR Health policies, as well as all regulatory and contractual requirements, confidentiality protections, and data management expectations.
• Maintain confidentiality of all clients, peers, and volunteers.
• Provide direct access to services through immediate and timely response to client needs and involved service providers.
• Maintain contact to ensure sustaining of motivation, timely acquisition of identified services and on-going assessment.
• Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records.
• Scan and upload all required documentation within designated time frames.
• Reduce barriers to services through persistent advocacy efforts and appropriate documentation of service gaps.
• Develop and maintain working knowledge of all area service providers and client resources; keep abreast of developments in the medical, behavioral, social service, legal and other areas related to client services provision.
• Complete all required staff, department, and in-service training requirements, as well as a minimum of 24 hours annually of professional development training and certifications.
• Complete SCN and Health Homes training, as required by contractors and Medicaid.
• Scheduling Medical Answering Services (MAS) for clients.
• Obtaining and coordinating information on benefits from Department of Social Services, Social Security Income, Social Security Disability Income, and Medicaid Managed Care.
• Assisting the client with completing applications or paperwork
• Calling clients to remind them about their upcoming appointments.
• Calling providers to reschedule missed appointments for clients.

• Getting signatures of required paperwork from client.
• Assisting clients with transportation through internal and external resources.
• Providing clients with access to food pantries, hot meals, and community resources that are available to address SDOH barriers, immediate needs, and emergent concerns.
• Reporting back to Health Homes Team Lead and completing appropriate documentation of activities within required timeframes.
• Perform other duties as directed by the Health Homes Team Lead, Director of Family, Ed & Support Services, Chief Program Officer and/or the Chief Executive Officer.