M-F 8:30-4:30:
After Hours:
Support Services Health Insurance Enrollment Youth Services Sexual Literacy & Prevention Syringe Exchange / Narcan HIV / STD / HEP C Testing
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Due to a lack of payment by New York State, ACR Health has announced they are furloughing 70 staff members throughout their service area.


The remaining staff will maintain programs and services with limited operations including HIV, HepC, HCV and STD testing, syringe exchange and the on-site Medical Clinic, medical support programs, insurance enrollment navigation, and youth and family services. A full list of operations and hours can be found online at www.acrhealth.org.


New York State has been unable to reimburse ACR Health for several contracts since January 2020. Governor Cuomo has requested Federal assistance to help with the budget shortfalls, but over $1.6 million is currently owed to ACR Health for essential services delivered.


Wil Murtaugh, Executive Director of ACR Health, said, “This has been a heartbreaking process for our clients and our staff. We are helping people manage HIV, recover from substance use disorders, putting roofs over their heads, and supporting LGBTQ Youth and Families. The solutions for one pandemic should not come at the expense of the progress we have made on another. We need immediate action by the State and Federal government to resume full operations.”



Health Homes

  • Accepting referrals and working with current clients



Health Insurance

  • Accepting appointments to help with your insurance
  • Accepting referrals for new clients



Syringe Exchange Program

  • Accepting referrals and working with current clients


            Monday-Thursday, 9AM-4PM
            Clinic 627 W. Genesee Street, Door #2


            Tuesdays and Thursdays, 9AM-4PM
            287 Genesee Street, 2nd Floor

            Wednesdays and Fridays, 9AM-4PM
            135 Franklin Street



Youth and Family Services – Q Centers


LGBTQ+ Youth Virtual Drop-In for youth ages 13-24 on Wednesdays from 1:00-2:00PM


Virtual Support Group for parents of transgender children/youth on Wednesdays from 12:30-1:30PM


Q Center Case Management – working with current clients, no new referrals.


LGBTQ-Affirming HIV/STI/HCV Testing in Syracuse and Mohawk Valley by appointment.


Information and Referrals for any LGBTGNC individuals and parents/caregivers of LGBTGNC children/youth.


Family Peer Advocacy for parents/caregivers of transgender youth – working with current families, accepting new referrals.


Rapid Rehousing for LGBT Youth – case management and rental assistance will be provided; no new referrals.



Support Services

  • Nutrition Health Education Services – we are continuing to provide educational services.
  • Ryan White Case Management and Health Education –continuing to provide all services; new referrals will be taken on a case by case basis.
  • Medical Transportation –continuing to provide services; new referrals will be taken on a case by case basis.
  • Housing programs are still assisting current clients and we are not accepting new referrals at this time.




  • HIV/STI/HCV Testing (in Syracuse and Mohawk Valley by appointment).
  • Criminal Justice Initiative - information and referrals.
  • PrEP Program - information and referrals.



Drug User Health

  • Clinic at 627 W. Genesee Street is open Monday-Thursday, 8:30AM-4:30PM
  • Narcan Virtual Trainings are on Mondays, 1PM