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Employment Application Forms

 

Interested in joining the team?

 

Download and complete the following three forms after reviewing the job listings (hard copies available at the office). Please print them or fill them out digitally in Adobe Reader. To be considered a qualified candidate, a cover letter, resume, and the following forms should either be emailed to HR@acrhealth.org or mailed to:

 

 ACR Health

Human Resources

627 West Genesee Street

Syracuse, NY 13204

 

Form 1: Job Application (PDF)

Form 2: Reference Authorization (PDF)

Form 3: Optional Self Identification (PDF)

 

 

 

Employment Opportunities

 

All positions require a commitment to ACR Health’s mission, vision and values, demonstrated cultural competency, and sensitivity to HIV/AIDS, chronic illness, including substance use and mental health, and LGBTQ issues.

 

SYRACUSE POSITIONS

 

Housing Specialist, Syracuse

Responsibilities:
• Provide long term housing rental assistance and housing retention services to enrolled clients in maintaining stable housing to assure long term housing security.   
• Program enrollments, intake/screening processes, completion and review of all program applications, assessment and eligibility determination activities, annual home inspections and quarterly income verifications, and monthly home visits for all enrolled clients.  
• Provides care coordination and necessary referrals to addressing all enrolled client’s overall health and housing needs.
• Complete and regularly update Housing Risk Assessment.
• Initiate and complete the process to secure decent, affordable permanent housing.  
• Assist with completing paperwork associated with securing recertification for housing related benefits, income maintenance, and essential housing needs.
• Assist clients to secure services that maximize their tenure in housing; increase their ability to maintain their household and finances, independently perform activities of daily living, uphold the terms of their lease; prevent lease violations; intervene and mitigate crisis situations; maximize tenant safety and security; and prevent avoidable evictions.
• Communicate, engage, advocate on behalf of tenants and mediate conflicts with landlords.
• Maintain an ongoing awareness of clients’ medical/social conditions through monthly home visits, regular communication with the client and engaged service providers, and through quarterly reassessments.
• Develop individual service plans in conjunction with the client, Care Manager, when one is assigned, and other related service providers.
• Conduct multidisciplinary case conferences and coordinate services and referrals with services and clinical providers that facilitate a client’s engagement and retention in care.
• Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records.
• Complete/submit all required documentation within designated time frames.
• Participate in agency case conferences as scheduled.
• Re-evaluate care plan/conduct case conferences on a regular basis to ensure continuity of services.
• Provide crisis intervention when appropriate.
• Maintain working knowledge of Medicaid Redesign Team program regulations, policies, and procedures.
 
Requirements: 
• AA or BA preferred with 2 years of experience working in the field of HIV/AIDS, behavioral health, substance abuse or other chronic illnesses. 
• Familiarity with and experience in housing and working with at risk homelessness preferred. 
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Travel throughout ACR Health’s nine-county service area is required.  Automobile and valid NYS driver’s license required.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
 

Quality Assurance Specialist (part time), Syracuse

 
Responsibilities:
• Perform regular, ongoing auditing functions for all ACR Health Programs. 
• Assume primary responsibility for documentation and records management. 
• Handle sensitive client data in accordance with Article 27-F and HIPAA, ACR Health policies and procedures and other applicable regulations.  
• Assist Director of Quality Assurance in identifying and implementing Quality Improvement projects in relation to audit findings. 
• Manage, review and archive client files in accordance with ACR Health Policy and Federal and New York State regulations. 
• Interface with external organizations/vendors in the course of duties to coordinate proper records maintenance, staff trainings and exchange of information. 
• Assist in performing and coordinating staff trainings regarding documentation, quality assurance, confidentiality and records maintenance. 
• Maintain proficiency in functions of all agency electronic health records, and all program requirements for electronic health record data entry.
• Assist Director of Quality Assurance with preparation for comprehensive monitoring visits and annual audits. 
Requirements: 
• Minimum three years of work experience in healthcare and/or human services administration, including at least one year experience with medical records. Quality Assurance/Auditing experience highly desired. 
• Detail oriented with excellent organizational skills.
• Ability to independently manage multiple tasks while meeting deadlines. 
• High level of computer proficiency, including Microsoft Excel; ability to learn and utilize multiple systems concurrently.  
• Adherence to high level of integrity and discretion; knowledge of proper handling of confidential data and sensitive information required.
• Sensitivity to HIV/AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Automobile with insurance and valid NYS driver’s license required

 

Director of Health Home Care Coordination, Syracuse

Responsibilities: 
• Provide day to day leadership, direction, and staff development activities to Heath Home department employees as well as manage departmental activities and oversee performance management.
• Plan, develop and coordinate care management teams in order to meet the social, physical and mental health needs of ACR Health clients. 
• Serve as liaison between the Lead Health Homes, Department of Health, Managed Care Organizations and ACR Health.
• Ensure that agency care management services, program curricula and staff training programs are compliant with federal, state and local requirements and standards. Ensure that services are responsive to the needs of the community and the cultural, age, and literacy considerations of the targeted population. 
• Review Intakes, Assessments, Care Plans and Progress Notes and ensure completion of supervisory sign-off of records, within required time frames.
• Review and submit incident reports to the Lead Health Home.
• Work with the Compliance Officer to develop an annual compliance workplan and protocols 
• Work closely with Revenue Cycle Manager and Quality Assurance Department to ensure timely, accurate documentation and delivery of billable services. Review audit data and manage staff performance in alignment with productivity goals.
• Maintain proficiency in the Electronic Medical Records (EMR) and other required data systems utilized for Medicaid-reimbursable programming.
• Develop monthly and quarterly reporting for the Care Management programs. 
• Coordinate with the Lead Health Homes and Managed Care Organizations to ensure adherence to contractual obligations and productivity and quality measures to ensure appropriate documentation and billing activities.
• Develop methodologies to address any issues which arise from audits and implement solutions 
• Review and update departmental policy and procedure and training manuals
• Manage and make recommendations for the Care Management programs and the Care Management budgets. 
• Assist with recruitment and hiring of care management staff.
• Collaborate in seeking and developing new sources of funding. 
• Develop and maintain a strong and growing network of community providers to assist in coordinating client services 
• Research and maintain updated information related to HIV/AIDS, STI, HCV and chronic illness issues and developments:  Ensure pertinent information is distributed to agency personnel.
Director of Health Home Care Coordination Requirements: 
• Masters in human service health related/social work field with one year in non-profit administrative experience or Bachelor’s degree and four years’ experience with one year of administrative background or equivalent combination of training and experience. 
• Detail oriented with excellent computer competency, organizational and interpersonal skills.
• Ability to interface with a wide variety of external stakeholders and attend off-site meetings as required. 
• Knowledge of Medicaid, insurance contracts and healthcare policy highly desired. 
• Ability to manage multiple projects and competing priorities while successfully meeting deadlines. 
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Automobile with insurance and valid NYS driver’s license required with ability to travel to ACR Health service areas

 

Value Based Reimbursement & Revenue Cycle Manager, Syracuse

Primary Responsibilities:
• Establish appropriate and industry standard financial benchmarks for the Agency. Develop utilization and productivity standards; develop systems to improve and provide in depth financial analysis of operations.
• Develop value, quality, and outcome indicators across ACR Health’s programs and departments. Work with the Quality Assurance Department to develop and monitor compliance.
• Maintain a highly visible presence in all related DSRIP, Value Based Payments and other appropriate meetings and trainings. Provide direct leadership and supervision to the DSRIP Assistant.
• Collaborate with Executive Leadership to develop system contracting strategy and serve as a key contracting strategist. 
• Work collaboratively across programs and departments to develop and implement policies and procedures related to all aspects of value based payments and revenue cycle process, including: insurance verification, charge capture, coding, reconciliation, and payor contract performance.  
• Act as primary point-of-contact for external billing companies/MCOs and provide guidance and training to internal billing staff to ensure efficient revenue cycle operations.
• Responsible for oversight of claim submission and processing, reconciliation, credentialing, denial management and repayment.
• Monitor the financial success of billable services by ensuring guidelines are appropriately documented and performed.
• Perform analysis, identify trends, present opportunity areas, and prioritize initiatives for performance improvement in a variety of areas related to DSRIP, value based payments and revenue cycle.
• Collect required DSRIP project documentation from stakeholders and prepare reports accordingly.
• Provide routine reporting of key metrics include: AR days, denials, avoidable write-offs, repayments, charge lag, bad debt, etc.
• Verify fee schedules are appropriate against insurance payors, allowable fees, and expected reimbursement calculations are accurately stated.
Requirements: 
• Bachelor's degree and 5 years’ experience in Revenue Cycle/Billing in a healthcare/human services environment or equivalent combination of education and experience. Experience in DSRIP, Health Homes and Harm Reduction billing a plus. 
• Detail oriented with excellent computer competency, organizational and interpersonal skills.
• Ability to interface with a wide variety of external stakeholders and attend off-site meetings 
• Knowledge of Medicaid, insurance contracts, Value Based Payments and healthcare policy highly desired. 
• Ability to manage multiple projects and competing priorities while successfully meeting deadlines. 
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.


YOUTH HOUSING CASE MANAGER – Syracuse

Job Summary: The Youth Housing Case Manager is responsible for finding and securing housing for chronically homeless Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) youth/young adults aged 18-24 in Onondaga County. The Case Manager works directly with LGBTQ youth, shelter staff, landlords and service providers. Regular evening and occasional weekend hours are required. Successful candidates possess a dedication and understanding of positive youth development and trauma-informed care, and a desire to work directly with LGBTQ youth to improve their overall health and well-being.
Primary Responsibilities:
• Conduct program enrollments and ongoing assessment and eligibility determination activities.
• Maintain accurate and complete client records, including client charts and data entry.
• Ensure housing habitability by completing HUD Inspection Checklists for each apartment on an annual basis.
• Conduct monthly visits with individual clients and make necessary referrals to address their overall health and housing needs. 
• Complete quarterly Income Verifications with clients and adjust rental assistance, as needed.
• Provide monthly Independent Living Skills workshops to equip clients with the skills needed to maintain safe and stable housing upon graduation from the program.  
• Work closely with the LGBT Program Supervisor and Director of Youth Services on the availability of short-, medium- or longer-term rent subsidies based on client needs and budget constraints. 
MINIMUM QUALIFICATIONS:
• Ability to communicate effectively with a diverse population of LGBTQ young adults struggling with complex issues, service providers, landlords and other governmental and community-based entities.
• Capacity to develop extensive networks to assist clients through brokering needed and wanted services.
• Must be comfortable “selling” the program to landlords and able to follow through with clients and landlords, including being available by cell phone to assist in landlord/client mediation after placement.
• A strong commitment to the mission and vision of ACR Health.  
• Automobile and valid NYS driver’s license required. 
• Previous experience working with individuals who have experienced homelessness preferred. 
• People who have experienced homelessness and people who identify as LGBTQ are encouraged to apply.


CARE MANAGER – OSWEGO & CAYUGA COUNTIES

The Care Manager will provide care management services to clients with chronic health conditions, including physical and behavioral issues for the Health Home Care Management Program; lead the client’s care coordination team to conduct assessments, evaluate needs, create client-centered care plans and initiate referrals; partner with clients’ medical providers, community partners, social service agencies, family members and social supports to advocate for service delivery and linkage to ongoing care needs; and maintain documentation on activities to comply with reporting requirements on all client files including electronic health records. Applicants should also; sensitivity to chronic illness and a strong commitment to the mission of ACR Health.

QUALIFICATIONS

Bachelor’s degree in health or human services field is required.  Effective communication, computer and documentation skills. A valid NYS driver's license and access to a reliable and insured vehicle is required.
 

 

UTICA POSITIONS

 

Housing Specialist, Utica

Responsibilities:
• Provide long term housing rental assistance and housing retention services to enrolled clients in maintaining stable housing to assure long term housing security.   
• Program enrollments, intake/screening processes, completion and review of all program applications, assessment and eligibility determination activities, annual home inspections and quarterly income verifications, and monthly home visits for all enrolled clients.  
• Provides care coordination and necessary referrals to addressing all enrolled client’s overall health and housing needs.
• Complete and regularly update Housing Risk Assessment.
• Initiate and complete the process to secure decent, affordable permanent housing.  
• Assist with completing paperwork associated with securing recertification for housing related benefits, income maintenance, and essential housing needs.
• Assist clients to secure services that maximize their tenure in housing; increase their ability to maintain their household and finances, independently perform activities of daily living, uphold the terms of their lease; prevent lease violations; intervene and mitigate crisis situations; maximize tenant safety and security; and prevent avoidable evictions.
• Communicate, engage, advocate on behalf of tenants and mediate conflicts with landlords.
• Maintain an ongoing awareness of clients’ medical/social conditions through monthly home visits, regular communication with the client and engaged service providers, and through quarterly reassessments.
• Develop individual service plans in conjunction with the client, Care Manager, when one is assigned, and other related service providers.
• Conduct multidisciplinary case conferences and coordinate services and referrals with services and clinical providers that facilitate a client’s engagement and retention in care.
• Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records.
• Complete/submit all required documentation within designated time frames.
• Participate in agency case conferences as scheduled.
• Re-evaluate care plan/conduct case conferences on a regular basis to ensure continuity of services.
• Provide crisis intervention when appropriate.
• Maintain working knowledge of Medicaid Redesign Team program regulations, policies, and procedures.
 
Requirements: 
• AA or BA preferred with 2 years of experience working in the field of HIV/AIDS, behavioral health, substance abuse or other chronic illnesses. 
• Familiarity with and experience in housing and working with at risk homelessness preferred. 
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Travel throughout ACR Health’s nine-county service area is required.  Automobile and valid NYS driver’s license required.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
 

Sexual and Reproductive Health Advocate, Utica

 Responsibilities:
• Provide HIV and sexually transmitted disease screening to locate previously undiagnosed HIV and STD positive individuals and link them to care.
• Links to acute care for presenting medical issues, preventive services, and facilitated referrals for ongoing primary care, partner services, sub-specialty medical care, and behavioral health treatment services for individuals who engage in substance use.  
• Conduct enhanced outreach in the community, targeting high-risk sub-populations of individuals to promote and facilitate access to HIV counseling and testing services, individual and group level HIV/STD/HCV education and risk reduction counseling, and other HIV prevention interventions and supportive services.
• Work interdepartmentally to recruit HIV positive clients and high-risk HIV negative clients for adherence counseling and other prevention services to maximize viral suppression with an emphasis on Undetectable=Untransmittable (U=U). 
• Facilitates access to PrEP.
• Maintain an active caseload of 12-20 individual participants for Linkage & Navigation and PrEP adherence services.
• Provides individuals with Protocol Based Counseling activities and one on one counseling, including: counseling, risk assessment and development of a corresponding risk reduction plan, testing for HIV/STD/HCV antibodies, and referrals for HIV/STD/HCV-related services; PrEP and Antiretroviral therapy adherence.
• Maintain accurate client and service, prepare all required reports and supporting data.
• Attend community provider meetings/committees that address target population(s) issues and concerns 
• Assist with annual community and program needs assessment activities.
• Identify and develop networking relationships with community-based organizations.
Sexual and Reproductive Health Advocate Requirements: 
• Bachelor’s Degree in health & human services, or related field; OR 4 years’ experience working in non-profit social service agency providing direct services to diverse populations (e.g., persons of color, MSM, people who use substances and/or have mental health concerns, etc.) OR an equal combination of education/experience. 
• Basic knowledge about HIV/AIDS, sexually transmitted infections and viral hepatitis, and experience working with young gay men/YMSM, is helpful but not required.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Automobile with insurance and valid NYS driver’s license required.
• Sensitivity to HIV/AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.

 
MOHAWK VALLEY REGIONAL MANAGER AND ETE SPECIALIST 

The Mohawk Valley Regional Manager and Ending the Epidemic (ETE) Specialist will provide oversight to regional staff, clients, volunteers, interns and peers, network with regional CBOs to promote agency services and interagency collaboration, represent ACR Health at regional meetings and events, resolve physical plant concerns, and order supplies. The incumbent will foster collaborative interdepartmental teams and approaches to open doors for clients ensuring they are offered every service for which they are eligible that would enhance their wellbeing while supporting New York State’s three-point plan to end the HIV/AIDS epidemic. This highly qualified individual will accomplish these tasks by; identifying persons with HIV who remain undiagnosed and linking them to health care (HIV testing), linking and retaining persons diagnosed with HIV to health care to maximize virus suppression so they remain healthy and prevent further transmission, and facilitating access to Pre-Exposure Prophylaxis (PrEP) for high-risk persons to keep them HIV negative.
Qualifications: Bachelor's degree in health/human services or other related field OR 3 years’ experience working in non-profit social service agency providing direct client related services to diverse populations (e.g., people who use substances and/or have mental health diagnoses, been incarcerated, men who have sex with men, etc.) AND 3 years' supervisory experience OR any combination of relevant education and experience. Effective communication, computer and documentation skills. Ability to work occasional evening and weekends. A valid NYS driver's license and access to a reliable and insured vehicle is required. 

 

CARE MANAGER - Utica 

Job Summary:  Provide comprehensive care management, care coordination, and health promotion to Medicaid enrolled persons with the goal of reducing unnecessary hospitalizations, decreasing emergency room visits, and improving health outcomes.  Conduct Health Home outreach activities, as assigned/applicable, as well as conducting enrollments into the program, and completing comprehensive assessment & reassessments in order to identify health care, mental health, chemical dependency and social service needs.  Develop comprehensive, measurable, goal-oriented care plans in collaboration with an interdisciplinary team of external and internal providers.  Track member medical appointments, labs, preventive health measures and other activities required to maintain the client’s health.  Utilize health information technology, as necessary, to coordinate care.  Coordinate all hospital discharges with hospital or acute care providers to ensure implementation of the discharge plan, and follow-up on recommendations from the ED, hospital or acute care facility.  Provide information to clients about disease management, medications, treatment adherence, psychosocial issues and harm reduction education.  Provide referrals for appropriate services.  Maintain contact with member’s Managed Care Organization.  Complete all tasks and documentation by required deadlines.   
Qualifications:
Bachelor’s Degree in Social Work or related discipline (Psychology, Sociology, Criminal Justice, Human Services, etc.) with two years’ experience working with persons with HIV/AIDS, a history of mental illness, homelessness, chemical dependency, chronic medical conditions, and/or other populations of persons in need. Must have a valid, unrestricted driver’s license and independent means of transportation for frequent travel throughout catchment area. 
Knowledge, Skills and Abilities:
• Strong computer skills.  Experience working with electronic medical records and/or health information exchanges (e.g. RHIO) preferred.
• Familiarity and sensitivity to specialized needs of people with HIV, chemical dependency and mental health conditions, homeless individuals, and LGBTQ population.
• Familiarity with and ability to access community resources and services. 
• Strong communication skills, including verbal ability, writing style and active listening skills. 
• Attention to detail; strong organizational skills including time management and ability to prioritize. 
• Ability to work as a team, delegating and coordinating efforts within health home provider network.  Ability to provide strength-based, client-centered, proactive care management.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth. 

 

WATERTOWN POSITIONS

Program Coordinator, Syringe Exchange, Watertown


Responsibilities:
• Assist with oversight and coordination of syringe exchange program services in Northern NY, including providing new sterile syringes and other safer injection supplies, safe disposal of used syringes and helping people who inject drugs adopt behaviors which reduce their risk of contracting HIV or viral hepatitis
• Direct supervision and support of program staff, peers and program services
• Deliver services offered by Syringe Exchange program in Northern NY
• Implementation of designated interventions outlined in assigned work plan(s)
• Maintain client and service records 
• Complete monthly, quarterly and/or annual report(s) 
• Assist with community/facility needs assessment activities
• Establish and maintain relationships with other organizations in meet community need 
• Join and attend ongoing community service meetings/committees that address target population(s) issues and concerns.
• Assist with monitoring and evaluation of program services
Program Coordinator, Syringe Exchange Requirements: 
• Bachelor’s degree preferred, or 5 plus years’ experience working in non-profit social service agency providing direct client related services to diverse populations 
• Demonstrated experience with substance treatment systems is required. 
• A valid NYS driver's license and access to a reliable and insured vehicle with ability to travel throughout north country region.
• Sensitivity to AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR health are essential

 

Please apply with a cover letter and resume to hr@acrhealth.org