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Employment Application Forms

 

Interested in joining the team?

 

Download and complete the following three forms after reviewing the job listings (hard copies available at the office). Please print them or fill them out digitally in Adobe Reader. To be considered a qualified candidate, a cover letter, resume, and the following forms should either be emailed to HR@acrhealth.org or mailed to:

 

 ACR Health

Human Resources

627 West Genesee Street

Syracuse, NY 13204

 

Form 1: Job Application (PDF)

Form 2: Reference Authorization (PDF)

Form 3: Optional Self Identification (PDF)

 

 

 

Employment Opportunities

 

All positions require a commitment to ACR Health’s mission, vision and values, demonstrated cultural competency, and sensitivity to HIV/AIDS, chronic illness, including substance use and mental health, and LGBTQ issues.

 

ACR Health is a not-for-profit, community-based organization providing a range of support services to individuals with chronic diseases, including HIV/AIDS, diabetes, heart disease, obesity, asthma, substance use disorders, and serious mental illnesses, and targeted prevention and sexual health services to individuals, from youth through adulthood with the goal of positive health outcomes. We are currently hiring for a Human Resource Generalist. 
 
In order to be considered:
Submit a cover letter with your application that includes: 
• Why you are interested in the position
• Outlines how you will use your qualifications to excel at the position’s responsibilities.

 

SYRACUSE POSITIONS

 

Comprehensive Adolescent Pregnancy Prevention (CAPP) Health Educator

Responsibilities:
• Implementing evidence-based pregnancy prevention interventions with teens, increasing youth health literacy and familiarity with reproductive health issues
• Organizing community outreach and engagement events engaging teens and parents/caregivers, coordinating a variety of activities for youth, including ‘adult preparation’ topics such as resume writing, job skills, college information and career possibilities
• Providing parent/caregiver education to improve parent-child communication surrounding sexual and reproductive health, increasing teens access to family planning services by providing active referrals
• Assistance with scheduling appointments and transporting assistance
• Providing accurate information about sexual and reproductive health care and local family planning services available to teens through web-based platforms and PSA’s as well as conducting tours of family planning centers
 

Requirements:
• Bachelor’s degrees in health education or relevant field required
• Experience working with youth aged 11-21
• Public speaking and group facilitation skill
• Knowledge of reproductive health and sexuality
• Effective communication and documentation skills
• Demonstrated cultural and linguistic competence
• Strong organizational, time management, interpersonal, and attention to detail skills are a must
• A commitment to teamwork
• A strong commitment to the mission and vision of ACR Health. Reliable automobile, valid NYS driver’s license and willingness to travel required
Comprehensive Adolescent Pregnancy Prevention (CAPP) Health Educator Benefits: 
• Career development through ongoing trainings, individual development plans and goals.
• Competitive salary
• Generous paid time off policy including four+ weeks’ vacation and 11 paid holidays.
• Excellent Medical, Dental and Vision benefits
• 403(b) retirement plan
Please, no phone calls. Only applicants selected for interviews will be called. We wish we could personally respond to each application but due to the volume of interest we receive, we are not able to.
 

Human Resource Generalist

Responsibilities:

• Provides assistance and support in all areas of Human Resources functions of the Agency.  
• Assist the Director of HR in daily operations of the department.
• Assist with review, interpretation, recommendation and refining Agency Personnel Policies and Procedures, Employee Handbook and develop training on revised policies, as needed.
• Manage the on boarding and orientation program and processes to support the recruitment, hiring and retention of all Agency personnel.
• Perform all duties related to payroll preparation and processing.
• Maintain and administer employee benefits, payroll processing and ancillary products.
• Maintain all aspects of claims management (FMLA, Disability, Worker’s Compensation, and Unemployment.
• Perform all HR record keeping, ensure employee files are in compliance and up-to-date. Maintain confidentiality of employees, constituents, and the appropriate components of the Agency.
• Establish interview process, measurement of performance goals and status determination of on-line staff positions.
• Administer all progressive disciplinary actions, to ensure compliance and consistency throughout the agency.
• Coordinate with Administrative Staff to ensure employee appraisals are completed within the required time frame.
Human Resource Generalist Requirements: 
• Bachelor’s degree in Human Resources or related field and 2+ years of related experience
• Solid knowledge of HR standards, laws
• Knowledge of payroll and HRIS, 403B, benefits
• Detail oriented, highly organized with excellent interpersonal skills
• Proficient in Microsoft Office Suite
• Valid NYS Driver License with the ability to travel to ACR Health offices in Central and Northern NY
Human Resource Generalist Benefits:  
• Career development through ongoing trainings, individual development plans and goals.
• Competitive salary
• Generous paid time off policy including four+ weeks’ vacation and 11 paid holidays. 
• Excellent Medical, Dental and Vision benefits 
• 403(b) retirement plan

 

Care Manager - Syracuse

Responsibilities:
• Provide comprehensive care management, care coordination, and health promotion to Medicaid enrolled persons with the goal of reducing unnecessary hospitalizations, decreasing emergency room visits, and improving health outcomes. 
• Conduct Health Home outreach activities
• Conduct enrollments, complete comprehensive assessment & reassessments to identify health care, mental health, chemical dependency and social service needs. 
• Develop comprehensive, measurable, goal-oriented care plans in collaboration with an interdisciplinary team of external and internal providers. 
• Track member medical appointments, labs, preventive health measures and other activities required to maintain the client’s health. 
• Utilize health information technology to coordinate care. 
• Coordinate all hospital discharges with hospital or acute care providers to ensure implementation of the discharge plan, and follow-up on recommendations from the ED, hospital or acute care facility. 
• Provide information to clients about disease management, medications, treatment adherence, psychosocial issues and harm reduction education. 
• Provide referrals for appropriate services. 
• Maintain contact with member’s Managed Care Organization. 
• Complete all tasks and documentation by required deadlines.
Care Manager Requirements: 
• Bachelor’s Degree in Social Work or related discipline (Psychology, Sociology, Criminal Justice, Human Services, etc.) with two years’ experience working with persons with HIV/AIDS, a history of mental illness, homelessness, chemical dependency, chronic medical conditions, and/or other populations of persons in need.
• Valid, unrestricted driver’s license and independent means of transportation for frequent travel throughout catchment area.
• Strong computer skills. Experience working with electronic medical records and/or health information exchanges (e.g. RHIO) preferred.
• Familiarity and sensitivity to specialized needs of people with HIV, chemical dependency and mental health conditions, homeless individuals, and LGBTQ population.
• Familiarity with and ability to access community resources and services.
• Strong communication skills, including verbal ability, writing style and active listening skills.
• Attention to detail; strong organizational skills including time management and ability to prioritize.
• Ability to work as a team, delegating and coordinating efforts within health home provider network. Ability to provide strength-based, client-centered, proactive care management.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
Care Manager Benefits:  
• Career development through ongoing trainings, individual development plans and goals.
• Competitive salary
• Generous paid time off policy including four+ weeks’ vacation and 11 paid holidays. 
• Excellent Medical, Dental and Vision benefits 
• 403(b) retirement plan


Financial Assistance Program Coordinator Responsibilities:

• Initiate and complete the process to secure decent, affordable permanent housing. 
• Provide financial assistance and housing retention services to enrolled clients in maintaining stable housing to assure long term housing security.   
• Program enrollments, intake/screening processes, completion and review of all program applications, assessment and eligibility determination activities, annual home inspections and income verifications for all enrolled clients.  
• Provides care coordination and necessary referrals to addressing all enrolled clients overall health and housing needs.
• Assist with completing paperwork associated with securing recertification for housing related benefits, income maintenance, and essential housing needs.
• Assist clients to secure services that maximize their tenure in housing; increase their ability to maintain their household and finances, independently perform activities of daily living, uphold the terms of their lease; prevent lease violations; intervene and mitigate crisis situations; maximize tenant safety and security; and prevent avoidable evictions.
• Communicate, engage, advocate on behalf of tenants and mediate conflicts with landlords.
• Provide case management services to increase consumer’s capacity to live independently and self sufficiently.
• Complete and regularly updates Housing Assessment and individual service plans in conjunction with the client, Care Manager, when one is assigned, and other related service providers.
• Conduct multidisciplinary case conferences and coordinate services and referrals with services and clinical providers that facilitate a client’s engagement and retention in care.
• Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records.
• Monitor financial assistance program budget, produce check requests and invoices for all clients receiving financial assistance, work with Support Services Program Coordinator to monitor all financial changes and budgetary concerns. 
Financial Assistance Program Coordinator Requirements: 
• BA or BS with 2 years of experience working in the field of HIV/AIDS, behavioral health, substance abuse or other chronic illnesses. 
• Familiarity with and experience in housing and working with at risk homelessness preferred. 
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills, as well as cultural and linguistic competence. 
• Travel throughout ACR Health’s nine-county service area is required.  Automobile and valid NYS driver’s license required.

 

Substance Use Prevention Health Advocate and Outreach Specialist, Syracuse

 
Responsibilities:
• Conduct enhanced outreach in the community, targeting people who use drugs to promote and facilitate access to HIV and HCV counseling and testing services, individual and group level HIV/STD/HCV education and risk reduction counseling, and other HIV /HCV prevention interventions and supportive services.  
• Implementation of designated interventions outlined in assigned work plan(s).
• Maintain an active caseload of 20-30 individual participants for Linkage & Navigation Services, which includes but is not limited to linkage and navigation to substance use treatment providers, medical providers, and supportive/mental counseling services.
• Provides individuals with Protocol Based Counseling activities, including: counseling, risk assessment and development of a corresponding risk reduction plan, testing for HIV/STI/HCV antibodies, and referrals for HIV/STI/HCV-related services.  
• Maintain accurate client and service records in accordance with Drug User Health department’s policy and procedures.
• Prepare all required reports and supporting data which relate to specific prevention department activities and as assigned by the Director of Drug User Health.  Complete accurate monthly, quarterly and/or annual report(s) within agency and departmental guidelines.
• Attend community provider meetings/committees that address target population(s) issues and concerns and act as agency liaison to these provider groups when appropriate.  
• Assist with annual community and program needs assessment activities.
• Identify and develop networking relationships with community- based organizations.  
• Assist with the general work of the Drug Use Health department, including special projects and general agency programs/initiatives. 
Requirements: 
• Two-year degree in health/human services or other related field; or
• Three years of experience working in nonprofit social service agency providing direct client related services to diverse populations (e.g., persons of color, people who use drugs, have mental health diagnosis, men who have sex with men, etc.). 
• Experience delivering stigma-free, non-judgmental and culturally-competent services
• A valid NYS driver's license and access to a reliable and insured vehicle is required.
Sensitivity to AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR health are essential.
 

UTICA POSITIONS

 

 

Behavioral Health HIV Peer Specialist

Responsibilities:
• Assist the Behavioral Health Educator, Health Educator and Case Manager with outreach, engagement and educational activities.
• Provide accurate and factual information on HIV/AIDS, behavioral health and related issues to individuals of the assigned target population(s).
• Identify and access available resources, provide persons living with HIV/AIDS referrals and linkages to behavioral health and medical treatment. 
• Keep accurate records of activities.
• Attend individual health education and behavioral health educational sessions in the peer’s region. 
• Assist with evaluating individual and group sessions.
• Accompany clients to their clinical, behavioral health appointments and supportive service appointments. 
• Follow up with clients regarding attendance at appointments.
• Track the clients’ clinical and behavioral health treatment appointments. 
Behavioral Health HIV Peer Specialist Requirements: 
• Member of the target population and/or have firsthand knowledge of the target population(s) and community in which they reside and/or gather. 
• Ability to get along well with others, good communication skills, ability to make and keep commitments, ability to work independently, responsibly and reliably, and possess good leadership skills.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR health are essential.
• Valid NYS Driver license and reliable automobile
Hepatitis C and HIV Program Assistant, Criminal Justice Initiative Responsibilities:
• Working in NYS Department of Corrections (DOCCS) facilities, receive referrals for HCV positive incarcerated individuals who are being released and/or who are out of care. 
• Connect incarcerated individuals to services in their community and/or to appropriate DOCCS medical care to receive HCV confirmatory testing and treatment.
• Provide linkage to acute care for presenting medical issues, preventive services, and facilitated referrals for ongoing primary care, sub-specialty medical care, and behavioral health treatment services for incarcerated individuals.   
• Provide individuals with Protocol Based Counseling activities, including: counseling, risk assessment and development of a corresponding risk reduction plan.
• Act as an agency liaison and foster working relationships with DOCCS staff.
• Attend medical callouts from incarcerated individuals seeking information/services.
• Implementation of designated interventions outlined in assigned work plan, monthly services summary, and logic model. 
• Maintain accurate client and service records, prepare all required reports and supporting data
Hepatitis C and HIV Program Assistant, Criminal Justice Initiative Requirements: 
• Bachelor’s Degree in health & human services, or related field; OR 4 years’ experience working in non-profit social service agency providing direct services to diverse populations OR an equal combination of education/experience. 
• Pass NYS DOCCS background investigation and volunteer selection process
• Basic knowledge about hepatitis C (HCV), HIV/AIDS, and sexually transmitted infections and experience working with institutionalized populations is helpful but not required.
• Automobile and valid NYS driver’s license required.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Sensitivity to Hepatitis, AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
Sexual and Reproductive Health Advocate Responsibilities:
• Provide HIV and sexually transmitted disease screening to locate previously undiagnosed HIV and STD positive individuals and link them to care.
• Links to acute care for presenting medical issues, preventive services, and facilitated referrals for ongoing primary care, partner services, sub-specialty medical care, and behavioral health treatment services for individuals who engage in substance use.  
• Conduct enhanced outreach in the community, targeting high-risk sub-populations of individuals to promote and facilitate access to HIV counseling and testing services, individual and group level HIV/STD/HCV education and risk reduction counseling, and other HIV prevention interventions and supportive services.
• Work interdepartmentally to recruit HIV positive clients and high-risk HIV negative clients for adherence counseling and other prevention services to maximize viral suppression with an emphasis on Undetectable=Untransmittable (U=U). 
• Facilitates access to PrEP.
• Maintain an active caseload of 12-20 individual participants for Linkage & Navigation and PrEP adherence services.
• Provides individuals with Protocol Based Counseling activities and one on one counseling, including: counseling, risk assessment and development of a corresponding risk reduction plan, testing for HIV/STD/HCV antibodies, and referrals for HIV/STD/HCV-related services; PrEP and Antiretroviral therapy adherence.
• Maintain accurate client and service, prepare all required reports and supporting data.
• Attend community provider meetings/committees that address target population(s) issues and concerns 
• Assist with annual community and program needs assessment activities.
• Identify and develop networking relationships with community-based organizations.
Sexual and Reproductive Health Advocate Requirements: 
• Bachelor’s Degree in health & human services, or related field; OR 4 years’ experience working in non-profit social service agency providing direct services to diverse populations (e.g., persons of color, MSM, people who use substances and/or have mental health concerns, etc.) OR an equal combination of education/experience. 
• Basic knowledge about HIV/AIDS, sexually transmitted infections and viral hepatitis, and experience working with young gay men/YMSM, is helpful but not required.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Automobile with insurance and valid NYS driver’s license required.
• Sensitivity to HIV/AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills.


HCV Linkage Specialist: Utica

Criminal Justice Initiative – Oneida Hub

• Provide coordination of program services in 4 NYS correctional facilities (prisons/drug treatment facilities).
• Recruitment and engagement of HCV positive inmates both known and unknown to NYS Department of Corrections.
• Provide care management for HCV positive clients, linkage to care for newly diagnosed HCV positive clients.
• Complete accurate monthly, quarterly and/or annual report(s) within agency guidelines. 
• Maintaining accurate client and service records in accordance with prevention department’s policy and procedures.
• Collaborate within NYS Department of Corrections and Community Supervision facilities in the Oneida Hub. 
• Join and attend ongoing community service meetings/committees that address target population(s) issues and concerns. 
• Travel is required (reimbursement is available).  
• Prior experience with prison populations is helpful but not required.  
MINIMUM QUALIFICATIONS: 
• Must provide a cover letter to be considered for the position.  
• 2-year degree in health/human services or other related field OR 3 years experience working in non-profit social service agency providing direct client related services to diverse populations (e.g., persons of color, MSM, substance users, mentally ill, etc.) OR an equal combination of education and experience.  
• A valid NYS driver's license and access to a reliable and insured vehicle is required. 
• Applicant must pass NYS Dept of Corrections background check in order to be given clearance to enter facilities.

 

 

Substance Use Coordinator, Syringe Exchange Program

Responsibilities:

• Assist with oversight and coordination of syringe exchange program services in the Mohawk Valley, including providing new sterile syringes and other safer injection supplies, safe disposal of used syringes and helping people who inject drugs adopt behaviors which reduce their risk of contracting HIV or viral hepatitis
• Direct supervision and support of program staff, peers and program services
• Deliver services offered by Syringe Exchange program in Mohawk Valley
• Implementation of designated interventions outlined in assigned work plan(s)
• Maintain client and service records and complete monthly, quarterly and/or annual report(s) 
• Assist with community/facility needs assessment activities
• Establish and maintain relationships with other organizations in meet community need 
• Join and attend ongoing community service meetings/committees that address target population(s) issues and concerns.
• Assist with monitoring and evaluation of program services                      
 

Youth Q Center Case Manager & Educator, Utica

Responsibilities:
• Assist in developing and coordinating programs targeting LGBTQ youth aged 8-29 and their families in Herkimer, Madison and Oneida Counties.
• Create and maintain safe spaces for LGBTQ youth and families.
• Assist in the facilitation of LGBTQ youth and family support groups, including groups addressing the unique needs of sub-populations within the LGBTQ community.
• Help coordinate, plan and facilitate drop-in and after-school programming for LGBTQ youth.
• Provide crisis intervention for youth and families and make referrals to internal and external programs/services, as needed.
• Develop and maintain partnerships with school-based LGBTQ youth groups. 
• Participate in department and agency case conferences as scheduled.
• Assist in maintaining Q Center social networking sites.
• Perform outreach to increase awareness of Q Center programs and activities.
• Co-facilitate LGBTQ Cultural Competency workshops/trainings.
• Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records.
LGBTQ Youth Case Manager and Educator Requirements: 

• Associates in health & human services or related field, OR relevant experience working in non-profit social service agency providing services to youth populations. 
• Familiarity with the unique needs of LGBTQ youth/young adults. 
• Must be comfortable with public speaking and co-facilitating youth support groups. 
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Effective communication and documentation skills, as well as cultural and linguistic competence, required.  
• Valid NYS driver’s license and insured automobile with ability to travel to ACR Health service regions required.
• Ability to work daytime and evening hours and occasional weekend hours.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR health are essential.

 

Sexual and Reproductive Health Advocate, Utica

 Responsibilities:
• Provide HIV and sexually transmitted disease screening to locate previously undiagnosed HIV and STD positive individuals and link them to care.
• Links to acute care for presenting medical issues, preventive services, and facilitated referrals for ongoing primary care, partner services, sub-specialty medical care, and behavioral health treatment services for individuals who engage in substance use.  
• Conduct enhanced outreach in the community, targeting high-risk sub-populations of individuals to promote and facilitate access to HIV counseling and testing services, individual and group level HIV/STD/HCV education and risk reduction counseling, and other HIV prevention interventions and supportive services.
• Work interdepartmentally to recruit HIV positive clients and high-risk HIV negative clients for adherence counseling and other prevention services to maximize viral suppression with an emphasis on Undetectable=Untransmittable (U=U). 
• Facilitates access to PrEP.
• Maintain an active caseload of 12-20 individual participants for Linkage & Navigation and PrEP adherence services.
• Provides individuals with Protocol Based Counseling activities and one on one counseling, including: counseling, risk assessment and development of a corresponding risk reduction plan, testing for HIV/STD/HCV antibodies, and referrals for HIV/STD/HCV-related services; PrEP and Antiretroviral therapy adherence.
• Maintain accurate client and service, prepare all required reports and supporting data.
• Attend community provider meetings/committees that address target population(s) issues and concerns 
• Assist with annual community and program needs assessment activities.
• Identify and develop networking relationships with community-based organizations.
Sexual and Reproductive Health Advocate Requirements: 
• Bachelor’s Degree in health & human services, or related field; OR 4 years’ experience working in non-profit social service agency providing direct services to diverse populations (e.g., persons of color, MSM, people who use substances and/or have mental health concerns, etc.) OR an equal combination of education/experience. 
• Basic knowledge about HIV/AIDS, sexually transmitted infections and viral hepatitis, and experience working with young gay men/YMSM, is helpful but not required.
• Experience delivering stigma-free, non-judgmental and culturally-competent services.
• Automobile with insurance and valid NYS driver’s license required.
• Sensitivity to HIV/AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Possess a clear understanding of community level work and the importance of collaborating and coordinating with other organizations. 
• Effective communication and documentation skills.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.

 
CARE MANAGER - Utica 

Job Summary:  Provide comprehensive care management, care coordination, and health promotion to Medicaid enrolled persons with the goal of reducing unnecessary hospitalizations, decreasing emergency room visits, and improving health outcomes.  Conduct Health Home outreach activities, as assigned/applicable, as well as conducting enrollments into the program, and completing comprehensive assessment & reassessments in order to identify health care, mental health, chemical dependency and social service needs.  Develop comprehensive, measurable, goal-oriented care plans in collaboration with an interdisciplinary team of external and internal providers.  Track member medical appointments, labs, preventive health measures and other activities required to maintain the client’s health.  Utilize health information technology, as necessary, to coordinate care.  Coordinate all hospital discharges with hospital or acute care providers to ensure implementation of the discharge plan, and follow-up on recommendations from the ED, hospital or acute care facility.  Provide information to clients about disease management, medications, treatment adherence, psychosocial issues and harm reduction education.  Provide referrals for appropriate services.  Maintain contact with member’s Managed Care Organization.  Complete all tasks and documentation by required deadlines.   
Qualifications:
Bachelor’s Degree in Social Work or related discipline (Psychology, Sociology, Criminal Justice, Human Services, etc.) with two years’ experience working with persons with HIV/AIDS, a history of mental illness, homelessness, chemical dependency, chronic medical conditions, and/or other populations of persons in need. Must have a valid, unrestricted driver’s license and independent means of transportation for frequent travel throughout catchment area. 
Knowledge, Skills and Abilities:
• Strong computer skills.  Experience working with electronic medical records and/or health information exchanges (e.g. RHIO) preferred.
• Familiarity and sensitivity to specialized needs of people with HIV, chemical dependency and mental health conditions, homeless individuals, and LGBTQ population.
• Familiarity with and ability to access community resources and services. 
• Strong communication skills, including verbal ability, writing style and active listening skills. 
• Attention to detail; strong organizational skills including time management and ability to prioritize. 
• Ability to work as a team, delegating and coordinating efforts within health home provider network.  Ability to provide strength-based, client-centered, proactive care management.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth. 

 

WATERTOWN POSITIONS


Care Manager - Watertown

Responsibilities:
• Provide comprehensive care management, care coordination, and health promotion to Medicaid enrolled persons with the goal of reducing unnecessary hospitalizations, decreasing emergency room visits, and improving health outcomes. 
• Conduct Health Home outreach activities
• Conduct enrollments, complete comprehensive assessment & reassessments to identify health care, mental health, chemical dependency and social service needs. 
• Develop comprehensive, measurable, goal-oriented care plans in collaboration with an interdisciplinary team of external and internal providers. 
• Track member medical appointments, labs, preventive health measures and other activities required to maintain the client’s health. 
• Utilize health information technology to coordinate care. 
• Coordinate all hospital discharges with hospital or acute care providers to ensure implementation of the discharge plan, and follow-up on recommendations from the ED, hospital or acute care facility. 
• Provide information to clients about disease management, medications, treatment adherence, psychosocial issues and harm reduction education. 
• Provide referrals for appropriate services. 
• Maintain contact with member’s Managed Care Organization. 
• Complete all tasks and documentation by required deadlines.
Care Manager Requirements: 
• Bachelor’s Degree in Social Work or related discipline (Psychology, Sociology, Criminal Justice, Human Services, etc.) with two years’ experience working with persons with HIV/AIDS, a history of mental illness, homelessness, chemical dependency, chronic medical conditions, and/or other populations of persons in need.
• Valid, unrestricted driver’s license and independent means of transportation for frequent travel throughout catchment area.
• Strong computer skills. Experience working with electronic medical records and/or health information exchanges (e.g. RHIO) preferred.
• Familiarity and sensitivity to specialized needs of people with HIV, chemical dependency and mental health conditions, homeless individuals, and LGBTQ population.
• Familiarity with and ability to access community resources and services.
• Strong communication skills, including verbal ability, writing style and active listening skills.
• Attention to detail; strong organizational skills including time management and ability to prioritize.
• Ability to work as a team, delegating and coordinating efforts within health home provider network. Ability to provide strength-based, client-centered, proactive care management.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
Care Manager Benefits:  
• Career development through ongoing trainings, individual development plans and goals.
• Competitive salary
• Generous paid time off policy including four+ weeks’ vacation and 11 paid holidays. 
• Excellent Medical, Dental and Vision benefits 
• 403(b) retirement plan

 

Prevention Health Advocate, Syringe Exchange Program

 

Responsibilities:
• engage and retain people who use substances in appropriate public health services
• conduct street outreach and provider “in-reach”
• provide individual and group education
• facilitate access to  HIV, sexually transmitted disease and viral hepatitis C screening
• provide prevention case management for people who are active substance users
• assist in the operations of the syringe exchange program to include providing clean and sterile needles to people who are active IV drug users.
Prevention Health Advocate, Syringe Exchange Program Requirements: 
• Member of the target population and/or have firsthand knowledge of the target population(s) and community in which they reside and/or gather. 
• 2-year degree in health/human services or other related field, or 3+ years experience working in non-profit social service agency providing direct client related services to diverse populations 
• Sensitivity to HIV/AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR Health are essential.
• Automobile with insurance and valid NYS driver’s license required 


 

Please apply with a cover letter and resume to hr@acrhealth.org